Get in Touch With Us
This page is how you reach the editorial team behind Top Crypto Casino. Use it to flag a listing that looks out of date, ask how we assess a new crypto casino, correct a bonus term we have described wrongly, or raise a partnership enquiry. Messages go to [email protected], and a person reads each one.
What we cannot do is act as customer support for any casino we cover. We are an independent comparison site, not an operator. We hold no player accounts, cannot see your balance, cannot release a withdrawal and cannot reverse a bonus forfeit. If your issue is with a specific site, contact that site's live chat or support address first — then tell us how it went, because that is genuinely useful to our research.
Commercial disclosure: some links on flyaddicts.com are affiliate links and we may earn a commission if you sign up through them. That revenue pays for the research; it does not decide who ranks where or what we write about them. Our ratings are editorial opinion, not customer-review scores, and every operator we cover has drawbacks we will say out loud. Correcting us costs us nothing, so please do.
Reach us by email, and tell us which site you mean
Email is the only channel we monitor. We do not run a phone line, and we do not take account queries over social media. To get a useful reply first time, include:
- The casino name — one of the sites we list, or a new crypto casino you think we have missed.
- What you are reporting — a wrong bonus figure, a missing wagering requirement, a coin no longer supported, a changed licence, a restricted state, a payout delay.
- Where you saw it — the page on our site, or the operator's own terms page.
- Dates and amounts, roughly — "withdrawal requested around Sep 10, USDT on Tron, still pending" tells us far more than "slow payout".
- Your state, if the issue is access or geo-restriction. Availability varies state by state and that context matters.
Never send us private keys, seed phrases, wallet recovery words, casino passwords, 2FA codes or photos of identity documents. We will never ask for any of them, and nobody legitimate will. If a message claiming to be from us asks for those, it is not us.
We aim to reply within two business days. Corrections that affect money — a bonus percentage, a cap, a playthrough multiple, a withdrawal limit — jump the queue, because those are the ones that cost readers.
Corrections we most want to hear about
Our listings move quickly. Operators restructure welcome packages, change cashback percentages, add or drop coins, and adjust which states they serve. Our figures were last checked on Sep 23, 2026, and reader reports are a large part of how we catch changes between reviews.
The three ranked highest on our comparison pages are also the three we get asked about most, so here is what we can and cannot help with on each.
BetPanda — questions about the weekly cashback mechanic
BetPanda sits top of our table largely because its headline deal is a recurring 10% weekly cashback rather than a one-off match bonus, which is the structure that tends to suit players who deposit steadily instead of chasing a single large sign-up figure. Cashback offers are also where readers most often write in, because the arithmetic is not obvious: what counts as net loss, which game categories are excluded, whether the credit carries any playthrough before it can be withdrawn, and what minimum triggers a payout. Those terms are set by BetPanda and can change, so read the promotions page on the day you claim, and take our summary as a pointer rather than the contract.
The limitation worth stating: a cashback percentage is not free money. It returns a slice of losses, which means you only receive it by losing, and it does nothing for the underlying house edge. If your question is "is this the biggest bonus", the answer is no — a match offer will look larger on paper. Eligibility, minimum qualifying activity and any time limit on claiming apply as published by the operator.
CoinPoker Casino — welcome bonus terms and the poker crossover
CoinPoker Casino earns its place for a different reason: it is a poker-first operation with a casino attached, so it is the one we point readers to when the question is about cash games and tournaments alongside slots. The advertised deal is a 150% welcome bonus up to $2,000. Before you email us to ask why your bonus balance is not withdrawable, check the release mechanism — poker-linked bonuses typically unlock in increments against rake or points generated, over a fixed window, and unreleased portions expire. Minimum deposit, qualifying-game restrictions and the expiry period are the three terms we get asked about most, and all three are published by the operator.
The drawback: a bonus that unlocks through rake rewards volume, which is exactly the wrong incentive if you are playing casually. Players with no interest in poker will find a large part of the platform irrelevant to them.
Cryptorino — BTC-denominated bonuses and volatility
Cryptorino is on the list because its offer is quoted in Bitcoin rather than dollars — a 100% match bonus up to 1 BTC plus 10% weekly cashback — which makes it a natural fit for crypto-native players holding BTC rather than converting in and out. It also makes it the offer we field the most confused messages about, because a BTC-denominated cap moves with the market. The dollar value of "up to 1 BTC" on the day you deposit is not the value a week later. Wagering requirements, contribution rates by game type, maximum bet while a bonus is active and the cashback qualifying period all apply as set out in Cryptorino's terms.
The clear limitation: price volatility cuts both ways and can erode a balance you never staked. If holding dollar value through a session matters more to you than headline size, stablecoin play at a site quoting in USDT or USDC is the more predictable route.
What our top-rated listings have in common
| Casino | Headline offer as advertised | Our editorial rating | Offer type readers ask about |
|---|---|---|---|
| BetPanda | 10% weekly cashback | 10.0 | Recurring cashback |
| CoinPoker Casino | 150% welcome bonus up to $2,000 | 9.9 | Deposit match, poker-linked release |
| Cryptorino | 100% match up to 1 BTC + 10% weekly cashback | 9.9 | BTC-denominated match |
| Punkz | 20,000 USDT welcome bonus + 15% cashback | 9.9 | Stablecoin-denominated package |
| Hyperlucky | 20% daily cashback up to $10,000 + 100 free spins | 9.9 | Daily cashback plus spins |
| Winna | Up to 60% rakeback & 25% instant cashback | 9.8 | Rakeback tiers |
| Thrill | Up to 70% rakeback + 10% cashback | 9.8 | Rakeback tiers |
| BC Game | Four match bonuses up to $4,000 + 400 free spins | 9.8 | Staged deposit package |
| Wild.io | Up to 350% welcome package over first 3 deposits + 200 free spins | 9.8 | Multi-deposit package |
| Vave | Up to 550 USDT + up to €75 free bet + 5% cashback | 9.6 | Casino and sportsbook combined |
Every figure above is the operator's advertised headline and carries wagering or playthrough requirements, minimum qualifying deposits, time limits, maximum-bet rules and game exclusions set by that operator. "Up to" is a ceiling, not an expectation. Ratings are our own editorial scores, not aggregated user reviews. If any line in that table no longer matches what a site publishes, that is exactly the email we want.
Money questions we can answer — and the ones only the casino can
We can explain how crypto casino payments generally work, and we are happy to. Deposits and withdrawals at these sites are on-chain transfers from a self-custody wallet or an exchange account: BTC, ETH, LTC, USDT, USDC and DOGE are the commonly supported coins, with wider altcoin support varying by operator. There is no credit card rail and no bank in the middle, which is the source of both the speed and the privacy readers come for.
What generally applies, and what to check yourself before depositing:
- Network and gas fees — paid to the blockchain, not the casino. Bitcoin and Ethereum fees rise with congestion; Litecoin, Dogecoin and stablecoins on cheaper networks usually cost less to move. Check which network a site supports for USDT before sending, because sending on the wrong chain can lose the funds permanently.
- Confirmation times — deposits credit after a set number of block confirmations, which the operator defines. Minutes is normal; congestion makes it longer.
- Payout speed — "instant withdrawals" in marketing usually means automated processing once approved, not an instant guarantee. Manual review, first-withdrawal checks and large amounts all add time. We report advertised speeds as advertised, never as something we have measured.
- Withdrawal limits — per transaction, per day and sometimes per VIP tier. Worth reading before a big win, not after.
- Bonus locks — an unmet playthrough requirement is the single most common reason a withdrawal is blocked, and it is a terms issue rather than a payment fault.
- Price volatility — the cost of taking part is not only what you stake. Coin prices move while your funds sit in a casino balance, and that can go against you. Stablecoins like USDT and USDC exist precisely to hold dollar value through a session.
What we cannot do: release a pending payout, raise your limit, override a KYC request, restore a forfeited bonus or recover crypto sent to a wrong address or wrong network. Those sit with the operator, and on-chain errors are usually irreversible. Tell us anyway if a site has stalled on you — a pattern of reader reports affects how we rank and what we warn about.
Game and software queries we can help with
If you are trying to work out which of our listings actually carries what you want to play, ask. We can talk you through how the catalogue at these sites tends to break down:
- Slots — the bulk of every library, from third-party studios including Pragmatic Play and NetEnt where an operator carries them.
- Live dealer rooms — real tables streamed with human croupiers, Evolution being the best-known supplier. Blackjack, roulette and baccarat are the staples, and live tables normally contribute little or nothing toward wagering requirements.
- Table games in RNG form — software blackjack, roulette and baccarat, faster and lower-stakes than live tables.
- Crypto originals — crash, dice and plinko, plus each site's in-house titles. These are where you most often find provably fair mechanics, meaning the result can be verified against a published seed rather than taken on trust.
On fairness, there are two separate things and readers mix them up. Provably fair applies to in-house crypto games and lets you verify individual rounds yourself. RNG certification by an independent testing lab applies to third-party studio games and covers the random number generator. Neither changes the house edge, and neither makes a session likely to profit. We do not publish game counts, because operators change them constantly and we will not quote a number we cannot stand behind.
Sportsbook and poker questions land here too
Most of the operators we cover run more than a casino. Vave pairs its casino with a sportsbook, which is why its advertised package includes a free bet alongside the USDT bonus and cashback — and free bets carry their own qualifying-stake and expiry conditions that differ from casino wagering rules. CoinPoker Casino runs poker cash games and tournaments beside the casino floor, with rake-based rewards rather than spin-based ones. Several sites also operate esports markets, racebooks and VIP or loyalty tiers with reload bonuses attached.
Worth knowing before you email about a bonus: sportsbook and poker balances are often ring-fenced from casino balances, and a casino bonus rarely converts across. Reload and VIP offers usually come with their own playthrough terms, and loyalty tiers can be tied to turnover rather than deposits. We are glad to explain the general shape of these; the specific terms sit with the operator. We also maintain coverage of the UK non-GamStop market — if that is what you were looking for, our guide to trusted non-GamStop casinos is the better starting point.
Legal, licensing and eligibility — what we will and will not tell you
You must be at least 18 to use the sites we cover, and 21 where the operator or your state sets that as the minimum. Check the site's own terms for its stated minimum age and follow it. We do not write for anyone under that age.
Be clear on the regulatory position before you deposit. There is no federal legalization of online casino gaming in the United States. The crypto casinos on this site are offshore operators, licensed in jurisdictions such as Curaçao or Anjouan — not by any US regulator. Regulated online casino gaming exists in only a handful of states, including New Jersey, Pennsylvania, Michigan, West Virginia, Connecticut, Delaware and Rhode Island, and those state-licensed operators do not run on cryptocurrency. For most US players, offshore crypto casinos therefore sit in a legal grey area. State law varies and some states are explicitly restrictive; many operators self-restrict certain states, and the exclusion lists differ site to site. Check your own state's law and the operator's terms, and treat what you read here as general information rather than legal advice — for anything consequential, speak to a qualified attorney.
On identity checks: some sites advertise minimal or no KYC at sign-up, and many still reserve the right to request verification later, particularly around larger withdrawals. Crypto transactions are pseudonymous rather than anonymous, and on-chain activity is publicly recorded. We will answer questions about what a given site says it requires. We will not help anyone supply false details, work around geo-restrictions or state blocks, or sidestep verification, anti-money-laundering or sanctions checks — including questions about VPNs, which typically breach operator terms and can cost you a balance. Nor will we treat reduced verification as a way to avoid reporting income. US players are generally liable for tax on gambling winnings and on crypto gains; that is a matter for a qualified tax professional, not for us.
Play money you can afford to lose
Every casino game carries a house edge. Losing is the normal outcome over time, crypto price movement adds a second layer of risk on top of that, and nothing on this site is a route to income or a fix for a financial problem. Set a budget before you deposit, use the deposit limits, session timers and self-exclusion tools an operator offers, and stop rather than trying to win back a loss.
If gambling has stopped being entertainment, free confidential help is available 24/7 from the National Problem Gambling Helpline on 1-800-GAMBLER. Note that offshore sites may not provide the same player protections, dispute resolution or self-exclusion coverage as state-regulated operators, and a self-exclusion at one offshore site does not carry across to others. If you mention a gambling-harm concern in your email, say so plainly and we will point you toward support resources rather than any operator.
How we assess the sites we list
So you know what our replies are based on: we research operator terms, licensing pages, published bonus conditions, supported coins and networks, withdrawal rules and state restrictions, and we re-check listings periodically — the current set was verified on Sep 23, 2026. We compare on the things that decide a crypto casino: coin and stablecoin support, on-chain deposit and withdrawal handling, advertised payout speed and limits, verification requirements, game and provider mix, bonus value net of playthrough, licence jurisdiction, and security features such as two-factor authentication. We have not tested these sites with our own money and we do not claim to have. Where something is unresolved or an operator is vague, we say so instead of filling the gap. Affiliate commission never buys a position.
Before you write
If your question is about an account, a payout or a bonus balance, the operator's own support will resolve it faster than we can — then let us know the outcome. If it is about accuracy, a new crypto casino we should look at, our method, or a commercial enquiry, email [email protected] with the casino name and a couple of specifics, and Samantha Marshall or another member of the editorial team will come back to you, usually inside two business days. No obligation to sign up to anything, and nothing you tell us will be published with your name attached without your say-so.